Shipping Policy

Last Updated: June 2026

Thank you for shopping with Comfortiva. We are committed to delivering your order as quickly and efficiently as possible.

Shipping Coverage

We currently offer shipping throughout the United Kingdom.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.

Order Processing Time

Orders are processed within 2–3 business days (Monday to Friday) after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order Cut-Off Time

The daily order cut-off time is:

5:00 PM (United Kingdom Time)

Orders placed after 5:00 PM will be processed on the next business day.

Handling and Delivery Time

After processing, orders typically require:

4–7 business days for handling, shipping, and delivery.

Estimated Total Delivery Time:

6–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at support@comfortiva.shop. We cannot guarantee modifications once an order has entered processing.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us within 8 days of receiving your order so we can investigate and assist you.

Returns and Refunds

Return Window

Customers may request a return within 30 days of receiving their order.

Returned items must be unused, in their original condition, and include original packaging whenever possible.

Refund Processing

Once a returned item has been received and inspected, approved refunds will be processed within 8 business days back to the original payment method.

Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.

For complete return and refund details, please refer to our Return & Refund Policy.

Contact Information

If you have any questions regarding shipping, returns, or order status, please contact us:

Comfortiva
3 Carlton Gardens
London, SW1Y 5AA
United Kingdom

Email: support@comfortiva.shop
Phone: +44 7781 486495